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rrServer process not found!

 
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uvphactory



Joined: 30 Aug 2007
Posts: 7
Location/Company/Country: UVPHACTORY

PostPosted: Mon Sep 16, 2013 2:56 pm    Post subject: rrServer process not found! Reply with quote

I'm having a problem I've never had before and I'm hoping someone can help me quickly.

The file server that we keep our Royal Render directory of files had a power failure and shut down unexpectedly. Now the computer that runs the Server part of the program says: rrServer not found!, despite the fact that rrAutoStartService is running.

I can't find any documentation to get rrServer running again. Anyone have any idea of how to deal with this? I'm pretty desperate at this point.
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schoenberger
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Joined: 02 Mar 2005
Posts: 3786

PostPosted: Fri Sep 27, 2013 11:51 pm    Post subject: Reply with quote

Hi

I got your third support ticket. In which you state that you did not got any answer?
I have replied to all your tickets.

The last answer was:


If you check the service config file in C:\program files\rrService\, which IP does it use?

If it uses the wrong one, please check the startup scripts in the root folder of [RR]\win_rrWorkstationInstaller.bat
Is this the right IP? If it is, please reinstall the service, then recheck the local config file.

Next are the clients.
Please check the file RR/sub/cfg_global/globalconfig for the serverIP1 (don't have the right name in mind) Change the IP1 to the right value.

Then open rrConfig, tab clients global and set the option that clients connect to the rrServer via IP and not via its name. (perhaps you have to enable "advanced" at the bottom)
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Holger Schönberger
Binary Alchemy - digital materialization
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