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RR deleted complete joblist

 
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lbirkholz



Joined: 30 Aug 2013
Posts: 3
Location/Company/Country: Germany

PostPosted: Thu Sep 05, 2013 2:10 pm    Post subject: RR deleted complete joblist Reply with quote

Hello,

within the last hour all of our jobs were deleted in some strange way.
Nobody in our bureau did something to RR, the jobs just vanished into nowhere. After restarting the RR-server (we were thinking of a machine problem) the jobs were still missing.

The server log indicates an error:
ERR Error - Access violation. Illegal read at 000048DC ;; (rrServerTCP::handlSocketMain) rrServer console L 6.02.16 []

since several minutes and two restarts of the service the same message is popping up with that error only with another Hex-Number.

If there has to be a file named jobs.db in the /sub/global_conf then it is gone. there is only a Bak file.

Please Help - we need to meet our deadlines


Thx
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schoenberger
Site Admin


Joined: 02 Mar 2005
Posts: 3786

PostPosted: Thu Sep 05, 2013 2:39 pm    Post subject: Reply with quote

Hi

First, you have to check which jobs.db backup is the latest you can use.
You have
jobs.db.bak30
z_day__jobs.db
z_week__jobs.db
Copy the one you want to use to any place to keep it. That it will not be overwritten by RR.

Then shutdown the rrAutostartService on the rrServer machine.

Copy and rename the jobs.db you have choosen to RR\sub\cfg_global\jobs.db
Then start the service again.
Or for a first test, you can start rrServerconsole.exe in a console. Then you see the log messages.

Please upload your logfile RR/sub/log/Server..txt via www.RoyalRender.de/upload_r.php.

If the rrServer still crashes, please try to update to the latest version.
If there is still a crash, then we can start a remote session.
_________________
Holger Schönberger
Binary Alchemy - digital materialization
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lbirkholz



Joined: 30 Aug 2013
Posts: 3
Location/Company/Country: Germany

PostPosted: Mon Sep 09, 2013 9:02 am    Post subject: Reply with quote

Hello there,

The problem was solved by replacing the jobs.db with the bak file.

Still it is mysterious how the file was deleted in the first place... i uploaded the logfile because our farm isn't allowed to access the internet.

http://www.file-upload.net/download-8058279/server_CDWS02264.txt.html
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