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No Connection to Client

 
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jerry7



Joined: 22 Dec 2008
Posts: 42

PostPosted: Mon May 24, 2010 10:48 am    Post subject: No Connection to Client Reply with quote

hi,

i'v install client as service on 10 machines. Some clients are ok, but the other clients's rrC-watch says"No Connection to Client" I check service manager. The royalrenderservice is running OK on these machines.

thanks
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schoenberger
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Joined: 02 Mar 2005
Posts: 3786

PostPosted: Mon May 24, 2010 12:25 pm    Post subject: Reply with quote

Hi

There should to be three applications.
rrAutostartService
rrClientconsole
rrClientWatch

The rrClientconsole is the actual client.
If it is not running, please see the service installation folder for an error log.
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Holger Schönberger
Binary Alchemy - digital materialization
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jerry7



Joined: 22 Dec 2008
Posts: 42

PostPosted: Tue May 25, 2010 1:36 am    Post subject: Reply with quote

rrAutostartservice_Errors.log

6.00.02 05.24. 17:51.05: Unable to convert 6.00.02 05.24. 17:51.05: Unable to convert 6.00.02 05.24. 17:51.05: Unable to convert 6.00.02 05.24. 17:51.05: Unable to convert 6.00.02 05.24. 17:51.05: Unable to start process C:\Program Files\rrS
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schoenberger
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Joined: 02 Mar 2005
Posts: 3786

PostPosted: Tue May 25, 2010 10:17 am    Post subject: Reply with quote

Hmm, it looks like there is some information missing.
Have you tried to reinstall the service?

Otherwise, please edit the file rrAutostartservice.cfg in C:\program files\rrservice.
Enable the log messages:
WriteLogFile= 1

Then restart the rrService via the windows control.
It should create a new logfile. Please post the new log file.
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Holger Schönberger
Binary Alchemy - digital materialization
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jerry7



Joined: 22 Dec 2008
Posts: 42

PostPosted: Wed May 26, 2010 2:06 am    Post subject: Reply with quote

6.00.02 05.26. 09:02.12: Config file read
6.00.02 05.26. 09:02.12: rrRoot folder \\192.9.200.200\fileroot\project\_net_render\royalrender\
6.00.02 05.26. 09:02.12: Init done
6.00.02 05.26. 09:02.12: rrClientconsole.exe not found. Starting...
6.00.02 05.26. 09:02.12: Reading config
6.00.02 05.26. 09:02.12: Config file read
6.00.02 05.26. 09:02.12: rrRoot folder \\192.9.200.200\fileroot\project\_net_render\royalrender\
6.00.02 05.26. 09:02.12: LogonUser successful.
6.00.02 05.26. 09:02.12: ImpersonateLoggedOnUser successful.
6.00.02 05.26. 09:02.12: Starting Executable C:\Program Files\rrService\rrClientconsole.exe
6.00.02 05.26. 09:02.12: -rrRoot "\\192.9.200.200\fileroot\project\_net_render\royalrender"\ -LocalDataFolder "e:\RR_localdata\\"
6.00.02 05.26. 09:02.12: "C:\Program Files\rrService\rrClientconsole.exe" -Service -rrRoot "\\192.9.200.200\fileroot\project\_net_render\royalrender"\ -LocalDataFolder "e:\RR_localdata\\"
6.00.02 05.26. 09:02.12: startExecutable successful.
6.00.02 05.26. 09:02.12: executeFirst done
6.00.02 05.26. 09:02.12: rrClientconsole.exe executeLoop()
6.00.02 05.26. 09:02.57: rrClientconsole.exe executeLoop()
6.00.02 05.26. 09:02.57: Process rrClientconsole.exe not found. Starting...
6.00.02 05.26. 09:02.57: Reading config
6.00.02 05.26. 09:02.57: Config file read
6.00.02 05.26. 09:02.57: rrRoot folder \\192.9.200.200\fileroot\project\_net_render\royalrender\
6.00.02 05.26. 09:02.57: LogonUser successful.
6.00.02 05.26. 09:02.57: ImpersonateLoggedOnUser successful.
6.00.02 05.26. 09:02.57: Starting Executable C:\Program Files\rrService\rrClientconsole.exe
6.00.02 05.26. 09:02.57: -rrRoot "\\192.9.200.200\fileroot\project\_net_render\royalrender"\ -LocalDataFolder "e:\RR_localdata\\"
6.00.02 05.26. 09:02.57: "C:\Program Files\rrService\rrClientconsole.exe" -Service -rrRoot "\\192.9.200.200\fileroot\project\_net_render\royalrender"\ -LocalDataFolder "e:\RR_localdata\\"
6.00.02 05.26. 09:02.57: startExecutable successful.
6.00.02 05.26. 09:03.42: rrClientconsole.exe executeLoop()
6.00.02 05.26. 09:03.42: Process rrClientconsole.exe not found. Starting...
6.00.02 05.26. 09:03.42: Reading config
6.00.02 05.26. 09:03.42: Config file read
6.00.02 05.26. 09:03.42: rrRoot folder \\192.9.200.200\fileroot\project\_net_render\royalrender\
6.00.02 05.26. 09:03.42: LogonUser successful.
6.00.02 05.26. 09:03.42: ImpersonateLoggedOnUser successful.
6.00.02 05.26. 09:03.42: Starting Executable C:\Program Files\rrService\rrClientconsole.exe
6.00.02 05.26. 09:03.42: -rrRoot "\\192.9.200.200\fileroot\project\_net_render\royalrender"\ -LocalDataFolder "e:\RR_localdata\\"
6.00.02 05.26. 09:03.42: "C:\Program Files\rrService\rrClientconsole.exe" -Service -rrRoot "\\192.9.200.200\fileroot\project\_net_render\royalrender"\ -LocalDataFolder "e:\RR_localdata\\"
6.00.02 05.26. 09:03.42: startExecutable successful.
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jerry7



Joined: 22 Dec 2008
Posts: 42

PostPosted: Wed May 26, 2010 2:09 am    Post subject: Reply with quote

loginUser= render
loginPassword= rrCA(XK76G(iM!mE8qLrzIt_Ft6HhHGbULVtGLyJ6BJTeAN/KTiCFMNVBGX2MxdKLaDF6KVPF2jInRE4zJ4lHPABH6IBXEFKLN_B0BKf/Kr6AThMT!GV3NvBEREOCJIlADV/KPWCfMNqWMSaD
loginDomain=


# Executable in coded string: \\192.9.200.200\fileroot\project\_net_render\royalrender\bin\win\rrClientconsole.exe
Executable2= rrCAxELmVDDOFqVN2rGnPIPZBHOLrEGrTB(xHIQDNXLdpDbAOgXGV2CJ0HFqAFMMXBE9pMZlGcpAA(H=EDnIJ9IFFFOO(FtoAu/HBICVNHRxE/TNRMGwHBG0HfpC0wI6pEIfN2aFppCdaH0iBV0I6UEFCIX2FV)LNbIr8CLiJtgGrJI8MG(JKJbIagCTYHw/BfhE

LocalDataFolder2= e:\RR_localdata\
StartExeDebugMode2= 0
NoLocalCopy2= 0

WriteLogFile= 1
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jerry7



Joined: 22 Dec 2008
Posts: 42

PostPosted: Wed May 26, 2010 2:10 am    Post subject: Reply with quote

i checked \\192.9.200.200\fileroot\project\_net_render\royalrender\bin\win\rrClientconsole.exe ,it is exsist and running ok from address bar
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schoenberger
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Joined: 02 Mar 2005
Posts: 3786

PostPosted: Wed May 26, 2010 7:23 am    Post subject: Reply with quote

The client is starting according to the service.
Is there any log file of the client in RR\sub\log\C_....?
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Holger Schönberger
Binary Alchemy - digital materialization
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jerry7



Joined: 22 Dec 2008
Posts: 42

PostPosted: Thu May 27, 2010 1:33 am    Post subject: Reply with quote

oooh....I'v found the promblem , no e: disk.... Cool

Critical Failure - Unable to create directory 'e:\RR_localdata\';; (RR,CheckLocalPath)rrClient console L 6.00.10 [42b8f5,,,,|a6b260,1f,,,|]
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schoenberger
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Joined: 02 Mar 2005
Posts: 3786

PostPosted: Thu May 27, 2010 9:02 am    Post subject: Reply with quote

Please reinstall your service via the rrWorkstationInstaller.
Enter a path for the LocalDataFolder that is valid at the installer.
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Binary Alchemy - digital materialization
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